Terms of Service

Introduction

These Terms of Service ("Terms") govern your use of the website and services provided by Wander Plancer Legal Services ("we," "our," or "us"). By accessing our website or engaging our legal services, you agree to be bound by these Terms.

About Our Services

Wander Plancer Legal Services is a law firm specializing in:

• Car accident claims and personal injury law
• Insurance dispute resolution
• Damage recovery services
• Legal consultation and advice

We are regulated by the Solicitors Regulation Authority (SRA) and operate under UK law.

Client Relationship

Engagement

A client relationship is established only when:

• You have signed a Client Care Letter or retainer agreement
• We have confirmed our acceptance of your case
• Any applicable fees have been discussed and agreed

Scope of Services

Our services are limited to those specifically agreed upon in writing. We do not provide advice on matters outside our expertise or jurisdiction.

Fees and Payment

Fee Structure

Our fees are determined based on:

• The complexity of your case
• Time required for resolution
• Court fees and disbursements
• Third-party costs (expert witnesses, etc.)

Conditional Fee Arrangements (CFAs)

We offer "No Win, No Fee" arrangements for eligible cases. Terms include:

• Success fee calculations
• After-the-event insurance requirements
• Circumstances where fees may still be payable

Payment Terms

Payment is due within 30 days of invoice unless otherwise agreed. We reserve the right to cease work on unpaid accounts.

Your Responsibilities

As our client, you agree to:

• Provide accurate and complete information
• Respond promptly to requests for information
• Attend appointments and court hearings as required
• Pay fees and costs as agreed
• Not withhold relevant information
• Notify us immediately of any changes to your case

Our Responsibilities

We will:

• Provide competent legal representation
• Act in your best interests
• Maintain confidentiality
• Keep you informed of case progress
• Explain costs and fee arrangements clearly
• Comply with professional standards and regulations

Confidentiality

All information you provide is subject to legal professional privilege and will be kept strictly confidential, except where:

• Disclosure is required by law
• You provide written consent
• Disclosure is necessary to prevent harm
• We are required to report suspected criminal activity

Limitations of Liability

Our liability is limited to the extent permitted by law and professional regulations. We are not liable for:

• Acts or omissions of third parties
• Losses arising from your failure to follow advice
• Consequential or indirect losses
• Losses exceeding our professional indemnity insurance coverage

Website Use

Permitted Use

You may use our website for lawful purposes only. Prohibited activities include:

• Attempting to gain unauthorized access
• Transmitting harmful code or viruses
• Infringing intellectual property rights
• Submitting false or misleading information

Content Accuracy

While we strive for accuracy, website content is for general information only and does not constitute legal advice. Laws change frequently, and you should seek specific legal advice for your situation.

Intellectual Property

All website content, including text, graphics, logos, and software, is owned by us or our licensors and protected by copyright and other intellectual property laws. You may not reproduce, distribute, or create derivative works without permission.

Termination

Termination by You

You may terminate our services at any time by written notice. You remain liable for fees incurred up to the termination date.

Termination by Us

We may terminate our services if:

• Fees remain unpaid after demand
• You fail to provide necessary cooperation
• A conflict of interest arises
• We are required to do so by professional rules

Complaints Procedure

If you are dissatisfied with our services:

1. Contact our complaints handler immediately
2. We will investigate and respond within 8 weeks
3. If unresolved, you may contact the Legal Ombudsman
4. The Solicitors Regulation Authority handles regulatory complaints

Governing Law

These Terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

Changes to Terms

We may update these Terms from time to time. Material changes will be communicated to existing clients. Continued use of our services constitutes acceptance of updated Terms.

Contact Information

For questions about these Terms or our services:

Regulatory Information

Wander Plancer Legal Services is regulated by the Solicitors Regulation Authority (SRA).

SRA Number: 123456
Professional Indemnity Insurance: £2,000,000

For more information about our regulatory status, visit: www.sra.org.uk