Privacy Policy

Introduction

Wander Plancer Legal Services ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our legal services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email, phone number, address)
• Details about your legal case or inquiry
• Financial information related to your case
• Insurance information
• Medical records and accident reports (when relevant)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage patterns and preferences
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Providing legal services and representation
• Communicating with you about your case
• Processing payments and billing
• Improving our website and services
• Sending newsletters and legal updates (with your consent)
• Complying with legal obligations
• Protecting our rights and interests

Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

• Contract: To provide legal services you've requested
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with legal and regulatory requirements

Information Sharing and Disclosure

We may share your information with:

• Legal Partners: Barristers, expert witnesses, and other legal professionals
• Service Providers: Third-party vendors who assist in our operations
• Insurance Companies: When required for claim processing
• Courts and Regulatory Bodies: When legally required
• Law Enforcement: When required by law or to protect rights

We never sell or rent your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and databases
• Access controls and authentication
• Regular security assessments
• Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to:

• Provide legal services and maintain our client relationship
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements
• Protect our legitimate business interests

Client files are typically retained for 7 years after case closure, in accordance with Law Society guidelines.

Your Rights

Under UK data protection law, you have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for processing at any time

Cookies and Tracking

Our website uses cookies to enhance your experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage
• Marketing Cookies: To deliver personalized content

You can control cookie preferences through our cookie consent manager or your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "last updated" date. Your continued use of our services constitutes acceptance of the updated policy.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://ico.org.uk
Phone: 0303 123 1113